Good evening all over the last few days our team has been seeing a lot of things that can be resolved, before a ticket is even entered to the help desk.
We have made note on many different occasions most issues can be resolved by going through all our documents in the file section here on Facebook, and on the Hamshack Hotline website.
Our whole goal here at HHC is to virtually have a plug and play install with ease of operation on a daily basis.
Another thing we have also noticed, is an up tick in folks wanting to try HHX the “Experimental” side of HH. This is great, but we really need you the user to be relatively well educated in how to configure your phone and or PBX.
We have had many who have tried to get HHX type phones, who really have not had a good understanding of not only their phone, but IT related issues and understanding of them.
With that being said I will once again say if you are not familiar with technology I would highly suggest HHC, if you have a good understanding please have fun playing on HHX.
I hope this will give folks a better understanding, and help our folks out on the Help Desk.
73 Ken KA1EZH